SL has decided to put a hold on payments to a taxi company that operates as an intermediary in its delay compensation scheme. Commuters who experience delays in public transport may be eligible for financial compensation to cover additional travel costs, such as taxis, when SL services fail to operate on time. However, the arrangement with the intermediary has reportedly led to administrative complications and delays in processing these compensations. Consequently, SL has temporarily suspended further payments until the issues are resolved.
This decision affects many passengers who rely on this system to receive refunds for unexpected travel expenses when using taxis during delays. SL has announced they are working on a solution to ensure that affected passengers receive their compensations promptly.
Original source: https://www.mitti.se/nyheter/inga-taxipengar-sl-nekar-forseningsersattning-via-mellanhand-6.3.351457.4d5793a5c4